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SAP SuccessFactors and HCM Support
Osiris Support Services Sdn Bhd provides technical assistance when you need. Our set of certified experts here can assist you in handling maintenance and technical support on various SuccessFactors modules.
Our experts:
- Strong quality support
- Highly experienced in Implementation and support
- Skillful in cross module between SuccessFactors modules and 3rd party application
What we offer:
- SuccessFactors Employee Central
- SuccessFactors Performance Management & Objectives
- SuccessFactors Performance LMS
- SuccessFactors Performance Recruitment
- SuccessFactors Performance Onboarding
- Integration between SuccessFactors modules
- Integration between SAP SuccessFactors Employee central with SAP ECC
- SAP ECC HCM end to end support
- Easy and simple cloud based ticketing system to track your issues
- ECC HCM Production support
a. Issue management and error fixing via ticketing / onsite and remote - ECC HCM Change Management Request a. Error / bug fixing changes
b. Internal change request - ECC Functional New Enhancement Pack implementations
- OSS message / SAP support coordination 5. Current User based ECC HCM support
Please contact us at 017-2464662 or email us at enquiries@itsupportmalaysia.com for an assessment and quote
- Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management
- Training and Guidance INCLUDING for super users and module administrators
- Supported modules – Employee Central, Recruitment and Onboarding, LMS, PM&GM, Succession and Development, Compensation, Employee central Payroll and Jam
- AMS support via ticketing tool and agreed SLA
- Technical scope
- All troubleshooting and incident tickets resolution within SLA
- Configuration and design change on existing business process
- Configure system on approved changes
- Event and system performance support
- Data management
Please contact us at 017-2464662 or email us at enquiries@itsupportmalaysia.com for an assessment and quote
| Items | Description |
|---|---|
| No of support hours | 20 |
| Validity | 6 months |
| Payment | Upfront |
| Support hours | Mon-Friday ( 9am – 6pm) |
| Ticket Processing | |
| Ticket Acceptance ( Pick up) within | 4 hours |
| Ticket Resolution | P1 – 5 hours |
| P2 – 48 hours | |
| P3 – 3 business day | |
| P4 – 5 business day | |
| Support via | Email, phone or support portal |
| Urgent support needed above purchased hours or greater expectations on SLA | More hours to be purchased or additional charge for additional urgency or outside office hours |
| Tickets Scope | |
| All troubleshooting and incident tickets resolution within SLA | Yes |
| Configuration and design change on existing business process | Yes |
| Event and system performance support | No |
| Data Management | Yes |
| Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management | No |
| Training and Guidance INCLUDING for super users and module administrators | No |
| Supported modules – Employee Central, Recruitment and Onboarding, LMS, PM&GM | Yes |
| Items | Description |
|---|---|
| No of support hours | 40 |
| Validity | 6 months |
| Payment | Upfront |
| Support hours | Mon-Friday ( 9am – 6pm) |
| Ticket Processing | |
| Ticket Acceptance ( Pick up) within | 4 hours |
| Ticket Resolution | P1 – 5 hours |
| P2 – 48 hours | |
| P3 – 3 business day | |
| P4 – 5 business day | |
| Support via | Email, phone or support portal |
| Urgent support needed above purchased hours or greater expectations on SLA | More hours to be purchased or additional charge for additional urgency or outside office hours |
| Tickets Scope | |
| All troubleshooting and incident tickets resolution within SLA | Yes |
| Configuration and design change on existing business process | Yes |
| Event and system performance support | Yes |
| Data Management | Yes |
| Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management | Yes |
| Training and Guidance INCLUDING for super users and module administrators | No |
| Supported modules – Employee Central, Recruitment, Onboarding, LMS, PM&GM, Succession & Development, Compensation | Yes |
[/fusion_table]
| Item | Description |
|---|---|
| No of support hours | 80 |
| Validity | 6 months |
| Payment | Upfront |
| Support hours | Mon-Friday ( 9am – 6pm) |
| Ticket Processing | |
| Ticket Acceptance ( Pick up) within | 2 hours |
| Ticket Resolution | P1 – 5 hours |
| P2 – 48 hours | |
| P3 – 3 business day | |
| P4 – 5 business day | |
| Support via | Email, phone or support portal |
| Urgent support needed above purchased hours or greater expectations on SLA | More hours to be purchased or additional charge for additional urgency or outside office hours |
| Tickets Scope | |
| All troubleshooting and incident tickets resolution within SLA | Yes |
| Configuration and design change on existing business process | Yes |
| Event and system performance support | Yes |
| Data Management | Yes |
| Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management | Yes |
| Training and Guidance INCLUDING for super users and module administrators | Yes |
| Supported modules – Employee Central, Recruitment, Onboarding, LMS, PM&GM, Succession & Development, Compensation, Employee central payroll | Yes |