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SAP SuccessFactors and HCM Support 

Osiris Support Services Sdn Bhd provides technical assistance when you need. Our set of certified experts here can assist you in handling maintenance and technical support on various SuccessFactors modules.

Our experts:

  • Strong quality support
  • Highly experienced in Implementation and support
  • Skillful in cross module between SuccessFactors modules and 3rd party application

What we offer:

  • SuccessFactors Employee Central
  • SuccessFactors Performance Management & Objectives
  • SuccessFactors Performance LMS
  • SuccessFactors Performance Recruitment
  • SuccessFactors Performance Onboarding
  • Integration between SuccessFactors modules
  • Integration between SAP SuccessFactors Employee central with SAP ECC
  • SAP ECC HCM end to end support
  • Easy and simple cloud based ticketing system to track your issues
  1. ECC HCM Production support
    a. Issue management and error fixing via ticketing / onsite and remote
  2. ECC HCM Change Management Request a. Error / bug fixing changes
    b. Internal change request
  3. ECC Functional New Enhancement Pack implementations
  4. OSS message / SAP support coordination 5. Current User based ECC HCM support

Please contact us at 017-2464662 or email us at enquiries@itsupportmalaysia.com for an assessment and quote

  • Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management
  • Training and Guidance INCLUDING for super users and module administrators
  • Supported modules – Employee Central, Recruitment and Onboarding, LMS, PM&GM, Succession and Development, Compensation, Employee central Payroll and Jam
  • AMS support via ticketing tool and agreed SLA
  • Technical scope
    • All troubleshooting and incident tickets resolution within SLA
    • Configuration and design change on existing business process
    • Configure system on approved changes
    • Event and system performance support
    • Data management

Please contact us at 017-2464662 or email us at enquiries@itsupportmalaysia.com for an assessment and quote

Items Description
No of support hours 20
Validity 6 months
Payment Upfront
Support hours Mon-Friday ( 9am – 6pm)
Ticket Processing
Ticket Acceptance ( Pick up) within 4 hours
Ticket Resolution P1 – 5 hours
P2 – 48 hours
P3 – 3 business day
P4 – 5 business day
Support via Email, phone or support portal
Urgent support needed above purchased hours or greater expectations on SLA More hours to be purchased or additional charge for additional urgency or outside office hours
Tickets Scope
All troubleshooting and incident tickets resolution within SLA             Yes
Configuration and design change on existing business process            Yes
Event and system performance support            No
Data Management           Yes
Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management           No
Training and Guidance INCLUDING for super users and module administrators          No
Supported modules – Employee Central, Recruitment and Onboarding, LMS, PM&GM         Yes
Items Description
No of support hours 40
Validity 6 months
Payment Upfront
Support hours Mon-Friday ( 9am – 6pm)
Ticket Processing
Ticket Acceptance ( Pick up) within 4 hours
Ticket Resolution P1 – 5 hours
P2 – 48 hours
P3 – 3 business day
P4 – 5 business day
Support via Email, phone or support portal
Urgent support needed above purchased hours or greater expectations on SLA More hours to be purchased or additional charge for additional urgency or outside office hours
Tickets Scope
All troubleshooting and incident tickets resolution within SLA             Yes
Configuration and design change on existing business process            Yes
Event and system performance support            Yes
Data Management           Yes
Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management           Yes
Training and Guidance INCLUDING for super users and module administrators          No
Supported modules – Employee Central, Recruitment, Onboarding, LMS, PM&GM, Succession & Development, Compensation         Yes
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Item Description
No of support hours 80
Validity 6 months
Payment Upfront
Support hours Mon-Friday ( 9am – 6pm)
Ticket Processing
Ticket Acceptance ( Pick up) within 2 hours
Ticket Resolution P1 – 5 hours
P2 – 48 hours
P3 – 3 business day
P4 – 5 business day
Support via Email, phone or support portal
Urgent support needed above purchased hours or greater expectations on SLA More hours to be purchased or additional charge for additional urgency or outside office hours
Tickets Scope
All troubleshooting and incident tickets resolution within SLA             Yes
Configuration and design change on existing business process            Yes
Event and system performance support            Yes
Data Management           Yes
Strategic planning with HR Focal point on Best Practices review, Quarterly Release Planning, Yearly System Assessment, SuccessFactors case Management           Yes
Training and Guidance INCLUDING for super users and module administrators          Yes
Supported modules – Employee Central, Recruitment, Onboarding, LMS, PM&GM, Succession & Development, Compensation, Employee central payroll         Yes

Get In Touch

For non-emergencies and general enquiries, please fill out the form below. We’ll respond as soon as possible.

Contact Us